FAQ

Below are common questions about ordering, security, shipping, returns, and shopping on HottPerfume.com. For full details, please see our Shipping & Returns page and Privacy Policy.

Ordering & Account

Should I create an account?

Creating an account lets you log in and view order information such as order status, receipts, and tracking information when available.

How do I check my order status or tracking?

If you created an account, you can view order status and tracking details from your account when available. You may also receive tracking information by email after purchase.

Security & Privacy

Does HottPerfume.com use secure SSL encryption technology?

Yes. HottPerfume.com uses secure SSL encryption to help protect sensitive information during checkout.

Will HottPerfume.com sell or share my information with a third party?

We are committed to keeping your information confidential. We do not sell or share your data to third parties. Please refer to our Privacy Policy for additional details.

Shipping

Where do you ship?

We ship within the United States, including Puerto Rico. Shipping to Canada may be possible upon request.

What are the shipping charges?

Shipping options and pricing are listed on our Shipping & Returns page.

How long does delivery take?

Delivery time can vary by carrier processing, seasonal volume, and delivery location. Most orders arrive within a week. For details, see Shipping & Returns.

Returns & Exchanges

What is your return policy?

You may return unopened merchandise in its original condition within 14 days of receiving your order. Shipping is not refundable and a 20% restocking fee applies to eligible returns. Full details are on our Shipping & Returns page.

Do you accept exchanges?

Exchanges are accepted with standard return shipping. Please contact us before sending an exchange so we can guide you through the process.

My item arrived damaged — what should I do?

All packages are insured for the full purchase price. If an item is damaged in transit, please contact us with your order details so we can guide you through next steps.

Products & Inventory

How often do you add new or hard-to-find items?

We update and add to our product selection frequently. Joining our email list is one way to stay updated on new arrivals and sales.

Contact

How can I contact customer support?

You can email us via info@HottPerfume.com. You can also find contact information on our Contact page.